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DICOM eXtender FAQs

What are the different versions of the DICOM eXtender medical image transfer software?

mPlexus DICOM software products are available in multiple versions. Please contact us for detailed pricing information.

What kind of updates do you make with each version of DICOM eXtender?

The changes to the software reflect real problems that users in the field have encountered. You can see a complete history of our version changes in the change log.

How do I load my DICOM software?

We have step-by-step instructions for loading mPlexus software! Simply visit our support page. If you are still having difficulty, please do not hesitate to  contact us.

Are mPlexus products FDA registered?

Yes, all our products are FDA registered. 

What is DICOM?

DICOM is an acronym that stands for Digital Imaging and Communications in Medicine. It was developed specifically to enable easy storage and exchange of information in a medical environment.

How much does DICOM eXtender cost?

mPlexus DICOM software products are available in multiple versions. Please contact us for detailed pricing information.


DICOM RPE FAQs

Are mPlexus products FDA registered?

Yes! mPlexus products are FDA registered. 

What is DICOM?

DICOM is an acronym that stands for Digital Imaging and Communications in Medicine. It was developed specifically to enable easy storage and exchange of information in a medical environment.

I am so sick of CDs... what can I do?

We know you’re sick of them. So why are you still using them?

Sure, the discs themselves are cheap. But you probably spent about 30k on that CD burner, not to mention the expensive work hours you spend every day opening files and trying to push them to your PACS, and lost hours burning a patient’s whole case file to disc for their tertiary care appointments.

The other problem with CDs is that using them means a file room clerk is the one deciding what cases are considered relevant for the next physician to view. Add to this the fact that referring physicians resoundingly and unanimously hate to try to view cases from a CD… and you have just a few reasons why your facility should abandon this outmoded technology.

My nighttime tech spends lots of extra time finding relevant studies. What can I do?

The teleradiology department will not give final reads without comparison films – that’s just best practice to keep the quality of the reads high. But unfortunately, this often requires a single, already busy nighttime tech to sort through the PACS and choose whatever they consider to be a relevant study.

It falls to your staff to find and transmit the relevant comparison cases, to scan or fax the hard documents, and to confirm the transfer – all for a service that you’re already paying for. Instead of having the night tech go to the PACS and find the study to be sent, wouldn’t it be better to simply send it once from the scanner and move on? This would free up the tech’s time to tend to their patients and process new ones.

How much does DICOM RPE cost?

mPlexus DICOM software products are available in multiple versions. Please contact us for detailed pricing information.

Is there an easy way to migrate and upgrade a PACS?

When your vendor announces that they will no longer be supporting your PACS, what can you do? In the past there was only one solution: shell out the cash to upgrade your PACS – a time consuming, expensive process.

With mPlexus software, though, you can keep your old archive and simply send the images to the new one instead of migrating from one database to another. You will no longer have to access the archive yourself to retrieve relevant prior images, so it doesn’t matter that your vendor has stopped support: the mPlexus software will do it for you.


DICOM Ping FAQs

What do I do when I get a message that says: "Please select a timeout value greater than 1"?

A timeout value must be entered in the "Network Options" menu. Click the bolded text that says "Network Options" to expand the menu and type a value for the timeout. (Default is 1). A value must be entered for all options in the "Network Options" menu for DICOM Ping to function properly.

How do I load my DICOM software?

We have step-by-step instructions for loading mPlexus software! Simply visit our support page. If you are still having difficulty, please do not hesitate to contact us.

Are mPlexus products FDA registered?

Yes, all mPlexus products are FDA registered.

 

What is DICOM?

DICOM is an acronym that stands for Digital Imaging and Communications in Medicine. It was developed specifically to enable easy storage and exchange of information in a medical environment.

What do I do when I get a message: "You must provide a Private Key File when selecting TLS/SSL."

If you have the TLS option expanded, DICOM Ping will attempt to use TLS to establish the connection with the server you attempt to ping.

If you do not wish to use TLS to establish the connection, you will need to collapse this menu. Click "OK" and then click the bold lettering that says: "TLS (SSL) Options" which will collapse the TLS menu for which you have no Private Key File selected.Otherwise, if you wish to use SSL to test the connection, browse to the location of your private key file.



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